a) Which eBook format is available in the websites of LIDEL Group?
The available format for sale is VBK. This format is specific for the online/offline reading application from VitalSource Bookshelf, used by LIDEL Group. It has similar functionalities to an ePub or, in some cases, to pdf.
b) Is my device compatible with the eBook format?
The eBooks available for sale can be read online in any device with Internet access or in any Browser. For offline reading, you will have to download the VitalSource Bookshelf application available for Windows, iOS and Android.
c) Do I need to install a reading application in my device?
Yes, if you want to read eBooks in offline mode. If you are using the online mode, you just need to have access to a Browser.
d) In how many devices can I access the VitalSource Bookshelf offline application?
VitalSource Bookshelf allows that you have two computers and two devices activated at any moment. If you want to activate a different computer or a mobile device from the ones already activated and you have already received an error message ”You reached the maximum number of activations”, you can remove a former computer or mobile device from the activation list in order to activate the new one. In order to be able to do that, just sign in in the VitalSource online area and in the upper right corner click on the managing account icon (represented by a doll). Then, just click on the option devices and deactivate the desired device in order to be able to add a new one. To add a new device, you just need to sign in in the VitalSource Bookshelf offline application using that new device.
e) How can I buy an eBook?
To buy, just choose the eBooks tab in the left side of your screen and in the desired subject area, you will have access to the available eBooks. If there is an eBook version of one of our printed books, this option will be displayed in each book page, above its title. After finding the desired eBook you should click in the "buy” button and the eBook will be added to your shopping card. It’s not possible to buy more than one copy of the same eBook.
f) Which are the available payment methods to buy my eBooks?
It is only possible to buy eBooks through Credit Card payment. As an alternative, you can use the MBNet system, after registration in an ATM terminal.
g) Can I buy books and eBooks in the same order?
Yes, but in that case the payment
will have to be made with Credit Card or MBNet.
h) How do I receive my eBook?
After validation of the payment of your order, you will receive a confirmation email with all the access credentials (login and password) in the VitalSource account, as well as the link where you can access the VitalSource sign in area. After the sign in with the credentials provided in the email, you will have access to your library where the purchased book will be available. It’s recommended, for safety reasons, that you change your password for access to VitalSource. From that moment on, you can read your eBook online. To read your eBook in offline mode, follow the steps provided in k).
i) How do I receive the invoice?
If your order just has eBooks, the invoice will be sent to the email address given in your registry, in the working days after the purchase. If the order also includes printed books, the invoice will be sent to the address of delivery with the merchandise.
j) How to read an eBook in online mode in a computer, tablet or Smartphone?
To read an eBook online in any device, you just need to access the following link: https://bookshelf.vitalsource.com/#/user/signin and insert your email and password. After the sign in, you will enter your library and you can choose the book to read.
k) How to read an eBook in offline mode in a computer, tablet or Smartphone?
To read an eBook offline in any device, you just need to access the following link: https://support.vitalsource.com/hc/en-us/articles/201344733-Bookshelf-Download-Page and download the reading application, according to the device chosen. After the installation of the application, you will have to sign in with the same email and password from VitalSource in the online mode and you will have access to your library. The library will synchronize and you will have access to the purchased books.
l) The eBooks are always available after the download?
After doing the synchronization of your VitalSource library in the offline application, your eBooks will always be available.
m) Can I print, copy or share my eBook?
The options to print, copy or share your eBook are not available.
n) How many downloads of the same eBook can I do?
You will only need to download your eBook once, as you will always have to sign in in the VitalSource offline application in each one of the devices, after synchronization of the library, and your eBook will be always available.
o) Can I return my eBook back and receive the respective reimbursement?
No. After delivery, the eBook cannot be returned, as it is a digital product. Due to the digital format of eBooks, the download will be considered as "opening the package”, and after that moment, it is no longer possible to return the product.
p) I don´t live in Portugal. Can I buy eBooks in the websites of LIDEL Group?
Yes, but there can be restrictions to the sale of eBooks to certain countries due to publication copyrights. If a product is not available for your country, in the checkout you will receive a message with the information: "The purchase of the following product(s) is not allowed for the selected country.”
q) Are there limitations to use my eBooks?
In the eBooks from LIDEL Group it is not allowed to print or copy text, images or tables. Also, it is not possible to do searches in the tables of some books of LIDEL Group. It will not be possible to zoom the images of some books of LIDEL Group
r) What can I do with my eBook?
- I can browse the content table to get faster to the chapter/section that I want;
- I can search text and terms;
- I can highlight the text and then it will appear in the "Highlights” section;
- I can take notes and then it will appear in the "Highlights” section;
- I can increase/decrease the font size;
- The selected text can be read to me by the "start reading” tool (via machine automatic reading) in my computer;
- I can access to all the books in "My library”.